Salesforce Administrator · Platform App Builder · Software Engineer

Building clean, scalable CRM experiences.

I am a seasoned Salesforce Administrator and Salesforce Platform App Builder with more than 5 years of hands-on experience in software engineering, Salesforce development, automation, testing, and consulting. I design solutions that balance technical depth, business clarity, and long-term maintainability.

A novice developer who just discovered Salesforce and now an aspiring Salesforce architect.

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5+ Years Hands-on engineering and Salesforce delivery experience
180 People Participants trained across Malaysia, India, and the Philippines
Automation Productivity-focused improvements delivered through smarter workflows

Trailblazer Snapshot

Salesforce Core

Administration, Platform App Builder work, automation, and clean configuration strategy.

Engineering Edge

Apex, Java, JavaScript, Python, PHP, and COBOL with Selenium-driven web automation, testing, and delivery support.

Delivery Impact

Training, support, process improvements, and measurable operational outcomes.

Tooling

Data Loader, Gearset, Copado, Heroku, Salesforce Inspector, Azure, GitHub, and VS Code.

About

Professional Summary

My journey in the Salesforce ecosystem has been a steady progression from curiosity to real delivery ownership. I work across configuration, automation, development, testing, and support to create solutions that are practical, scalable, and user-friendly.

I stay sharp through Trailhead and active engagement with the Salesforce community, always learning, refining, and preparing for the next challenge with an architect mindset.

Dynamic and resourceful, I bring technical expertise and creative solutions together to optimize systems, support business goals, and deliver polished digital experiences.

What Colleagues Value
  • Forward-thinking mindset with strong attention to detail
  • Clear communication across technical and non-technical teams
  • Reliable delivery with a bias toward practical solutions
  • Strong understanding of business processes and user needs

Professional Impact

Key achievements

Productivity-focused automation improvements 180 participants trained across 3 countries Built a Salesforce project management tool End-to-end testing with Selenium

Portfolio direction

Proof of work, measurable results, and continued platform growth.

Admin + Build Configuration and app-building experience with business context
Testing + Enablement Operational support backed by quality and team readiness

Experience

Business Systems Analyst Assoc

Dayforce

May 2025 - Present

Salesforce L1 support is my main focus at Dayforce, handling cases through close team collaboration and troubleshooting user issues in Salesforce from an admin support perspective.

Beyond the core L1 scope, I’m also building Agentforce proof-of-concept support ideas case by case, role by role, and department by department to improve the style and level of support delivery.

Application Systems Engineer

Fujitsu · Full-time

Oct 2020 - Feb 2025
  • Delivered Salesforce development, configuration, and customization aligned with internal business processes.
  • Worked with Visualforce, Apex, Lightning Web Components, CRM Analytics, Data Loader, and Salesforce Inspector.
  • Managed profiles, permission sets, roles, reports, dashboards, workflows, validation rules, Process Builder, Flow, custom objects, fields, page layouts, and Lightning record pages.
  • Implemented process improvements and automation for user testing, improving workflow speed, repeatability, and validation support.
  • Developed a Salesforce metadata comparison tool in both Java and Python to evaluate language advantages, disadvantages, and implementation tradeoffs.
  • Performed end-to-end testing with Selenium and manual methodologies for a Japan client.
  • Co-led Salesforce training and support across Malaysia, India, and the Philippines for 180 participants.

Information Technology Technical Support

Galeo Equipment and Mining Company, Inc. · Internship

May 2018 - Jun 2018
  • Built early experience in technical support and workplace collaboration during internship exposure.

Hello world!

Early coding milestone

2015
  • Started exploring programming fundamentals and the curiosity that eventually led into software engineering and Salesforce.

Projects

Trailblazer Profile

Trailblazer profile highlights

Double RangerTrailblazer rank
129,500Trailhead points
272Trailhead badges
Agentblazer Champion '26
Community EventsDreamin and World Tour participation
Continuous LearningTrailhead-driven platform growth

Trailblazer Earned Stamps - Salesforce+

Dreamforce '25 Trailblazer earned stamp
Dreamforce '25
TrailblazerDX Bengaluru '25 Trailblazer earned stamp
TrailblazerDX Bengaluru '25
TrailblazerDX '25 Trailblazer earned stamp
TrailblazerDX '25
Dreamforce '24 Trailblazer earned stamp
Dreamforce '24

Current Focus

Markitect One

Markitect One is a one-person powerhouse dedicated to designing scalable, human-centered digital systems.

Agent Console Experience

Focused on a cleaner service workspace flow with agent guidance, compact actions, and a more usable case-handling experience.

Workflow Automation Hub

Built around process visibility, quick operations, and automation-driven tasks that reduce repetitive admin work.

Operations Dashboard Layer

Designed to surface key activity, status tracking, and business-facing summaries in a more focused app experience.

Future Architecture Sandbox

A space for prototyping app patterns, Agentforce interactions, and portfolio-ready proof of work for upcoming builds.

Next Milestones

Advanced certifications

Space reserved for your next Salesforce credential wins.

Community contributions

Room for speaking, mentoring, volunteering, or event involvement.

Portfolio proof points

Use this area for future Agentforce, automation, or architecture showcases.

Architect readiness path

Organize design notes, diagrams, and decision records for future architect-level reviews.

Agentforce proof of concepts

Turn support ideas into focused demos with measurable case-handling improvements.

Skills

Salesforce Expertise

Hands-on platform delivery across administration, app building, access management, support, and scalable business process design.

Salesforce Administration Salesforce Development Web Automation Frameworks

Engineering, Testing, and Tech Stack

Practical development, quality, and platform-side implementation experience used across delivery and support work.

Apex Java Python JavaScript C# COBOL PHP JUnit Selenium DevOps Ethical Testing

Tools and Platforms

Tools, platforms, and IDEs I’ve used across development, troubleshooting, configuration, release flow, and org support work.

Data Loader Heroku Gearset Copado Salesforce Inspector Palantir Foundry Azure Amazon Connect Agentforce GitHub VS Code IDE Eclipse IDE Sublime Salesforce Connectors

Certifications

Salesforce Certified Administrator (SCA)

Salesforce AI Associate

Salesforce Certifications Associate

Skills League Special Edition | Partner Technologies

Salesforce Heroku Masterclass

Microsoft Certified: Dynamics 365 Fundamentals (CRM)

LambdaTest / TestMu AI Test Automation Professional Certificate

Get Started with Agentforce

LambdaTest / TestMu AI Software Testing Professional Certificate

Agile Testing · Programming Foundations · Web Development Concepts

Education

Bachelor of Science in Information Technology

Samar State University · 2015 - 2019

  • Member of IT Society
  • Class President
  • Working Student
  • In-campus On-the-Job Training · Co-training in charge

Contact

© 2026 Mark Marlon Cacho. All rights reserved.